The aim of the study was household’s survey to evaluate the families’ knowledge and communication with health provider in Kalanaur town of Haryana, India. A cross-sectional, pre and post-study was conducted using a set of 500 household interview questionnaires in Kalanaur town, Haryana, India. The majority of respondents were female 61.6% and 38.4% were male. Primary to high education level 49.8%, 42% had high to graduation level and 8.2% had post graduate. Families monthly income 1000-5000 (45.2%), 5000-1000 (23%), >10000 (31.8%). Prevalence of acute illness in families were headache 39.4%, cold 27.6%, cough 22.8%, fever 10.4%, diarrhea 0.2%, skin problems 0.4%, Prevalence of chronic condition was 67.4 %. Family monthly expenditure on medicines 100-500 (pre-intervention 46.2%, post intervention 55%), 500-1000 (pre-intervention 27%, post-intervention33.2%),1000-5000 (pre-intervention 24.6%, post-intervention 10%), > 5000 (pre-intervention2.2%, post-intervention 1.8%), families visited more health facility on the same day for the treatment (pre-intervention 12.6%, post-intervention 6.4%), families do not return to the same health facility if they do not feel better within the time they expected (pre-intervention 27.8%, post-intervention 17.2%), families inform the prescriber/dispenser about the medicines they were using currently (pre-intervention 90.6%, post-intervention 95.6%). Families asked side effect of prescribed medicines (pre-intervention 64%, post-intervention 74.6%), families asked how and when to take medicines (pre-intervention and post-intervention 100%), asked the prescriber/dispenser where to store medicines at home (pre-intervention 13.2%, post-intervention 19%). Focus for an effective public education to improve medicines utilization.